"Doug
left me with a positive feeling running through my veins.
He's infectious! It
would be great to have him just walk around
my company and talk to
everybody. Hello
positive reality check!"
Ben
Strader, Client Services, Hoover's Online, Austin, TX
We
can bring a number of topics to your organization which can save
you time and money!
Leadership
& Management (Beginning & Advanced)
Stress & Anger Management
Assertive
Communication
Workplace
Relationships (Diversity Training)
How
to Deal with Difficult Employees
World-Class
Customer Service
Additionally,
we'll customize your program to meet your training objectives.
Whether your group is 10 or 100, simply fill out the Info
Request Form, or give us a call for a no-obligation
quote, 941.740.2900.
Training
Topics
(The
following topics can be customized specifically for your
company)
Effectively Managing Stress and Anger in the Workplace
We all feel stress at times, and sometimes that stress can lead to
angry outbursts. This 1-day workshop will teach you and your staff
what causes stress, how to manage stress, and how to deal with
each other in an assertive, non-confrontational manner. It
includes our 16 Powerful Assertive Confrontation and Discipline
Techniques for management staff, or the 11 Technique version for
non-management staff. Also included is a behavioral profile
designed to help your staff understand the differences in
personality styles. Doug is an expert when it comes to assertively
dealing with others, and he will teach your staff techniques he's
learned and developed over many years, and that can be implemented
immediately. [Request
More Info & Brochure]
"Today's class was
outstanding and filled with extremely helpful and wise
information that I am able to add to my life skills. Doug has
an outstanding knowledge of human nature and how to deal with
all types of challenging personalities. He's hired!"
—Regina Quirk,
Asst. Land Use Administrator, New Castle County Gov't,
Wilmington, DE
Basic
Supervision & Leadership Skills for Managers
& Supervisors
Whether
your managers are new or not-so-new, this 1-day workshop
will teach the fundamental management and leadership
skills your people need to be successful supervisors,
managers,
and leaders-- including solutions to some of the most common
problems new managers face. Modules available include
delegation, how to be a master motivator, Leadership as a Process,
time management, embracing change, goal setting, personality
styles, good working relationships, effective performance reviews,
and more. Not your average basic supervision seminar! [Request
More Info & Brochure]
"Doug
used real-life applications for each area we covered. This is a
class all managers and leaders should take, no matter how long
they have been in their position! Thanks for all the insight and
knowledge that is actually useful! I am looking forward to
applying these techniques in building my relationships!"
--Beth Clark, Mid South Federal Credit Union, Macon, GA
Advanced
Leadership, Coaching, &
Communication Skills for Managers
This
1-day flagship workshop is an absolute must for managers
who want to take their training to a higher level and discover their true leader within. It goes
beyond basic supervision and teaches
advanced communication and leadership skills, conflict resolution, assertive coaching,
how to deal with difficult employees, and so much more!
[Request
More Info & Brochure]
"One
of those great opportunities to self-examine my management
style, review and learn critical principles and apply them
for the professional and personal advancement of my team.
Doug knows what he is talking about and is very passionate
about the subject, and is quite generous in keen insight,
providing much room for the free exchange of ideas."
--Hugo Lembert, Advertising Director, Ancom
Publishing, McLean, VA
How
to Deliver World-Class Customer Service
This
1-day workshop will not only teach you and your staff how
to effectively deal with difficult customers, but how to
prevent unhappy customers as well. It is based on our own
Supreme Principle of World-Class Customer Service as well as our
9 Secrets of World-Class Customer Service. You will learn
real-world techniques uncommon among most customer service
training programs. [Request
More Info & Brochure]
"I have
been in customer service/supervisory work for over 25 years.
Doug did an exceptional job in delivering information
practical to the work environment as well as life personally
for each of us."
—Janet
Peebles, Associate Pastor, Richmond, VA
Creating
Wonderful Workplace Relationships —How
to Work Together as a Team (Diversity Training)
This
1-day diversity training and team-building workshop is aimed at helping your staff to work
together better. It teaches four different personality styles
and shows your team members how to identify, adapt to, and
respect these
styles. The result is a more cohesive and efficient team who
respects one another and no
longer wastes time, money, and the attention of management with
frequent in-fighting. This seminar is customizable for
your company.
[Request
More Info & Brochure]
Doug
Kelley also teaches the following topics:
Assertive
Leadership Skills
·"The Spirit of
Greatness in Leadership -Developing
an Assertive Leadership Culture"
Assertive Communication Skills & Difficult Behavior
·"Assertive
Confrontation and Discipline Skills for Leaders"
·"Managing Workplace
Relationships -The
Art of Supervising Challenging People"
Personal
and Professional Empowerment
·"Will the Real You Please Stand Up? -The Magic of Becoming Your Own Hero"
Alcoholic
Relationships
·(Doug's
expertise is in helping the family and friends of alcoholics cope and
resolve relationship problems.
Click Here
for more information on this topic)
Doug tailors and customizes
his presentations to address your unique needs. These topics can be
presented in short or long time frames (45 minutes to full-day or
longer).
If you are looking for a
gifted communicator who is able to speak at all audience levels and address
difficult issues with expertise, then consider Doug Kelley.
Doug Kelley is
available for keynotes, breakout sessions, half- and full-day workshops.
For further information including fees, please contact Doug Kelley by phone at (941)
740-2900 or Click
Here.
Please note: Doug will
not accept bookings that are not a good fit for both parties. In this
case, Doug will endeavor to refer you to the right speaker for your
event.
